Submit a Service Request

Report a non-emergency problem or make a request online, 24 hours a day using the Service Request (Work Order) link.
 
Create an account and easily submit and track your service requests.
How to use the Public Service Request System
New Users – Create an Account
  1. Click the Create Account button

  1. The registration from will open
  2. Enter all the required information


 
  1. An email will be sent to the user to validate the account. The email will have a URL link that must be selected or clicked in order to activate the account.

  1. Enter your email address and password to create a public service request.

  1. Click the Login Button
 
Adding a Public Service Request
  1. After you login, the main request screen will open
  2. Click the Add Request button to create a new service request

 
  1. Enter information in the following fields
    1. Address - Rural Address
    2. Long Legal Address - *if applicable
    3. Request - Enter the reason for the Public Service Request
    4. Details – Enter as much information as possible related to the request
    5. Red Paper Clip (lower left corner) – Add an attachment

  1. Click the OK button to save and submit your request
  2. Press “Refresh” for the request to appear on the main page.
Main Window Features

 
The following tools are available from the window shown above
(e) Add Request: Opens the Add Request form
(f) View Request: Opens an existing request in View only mode
(g) Change Request: Opens the Update Request form in edit mode
(h) Void Request: Sets the record Status to Void
(i) Logout: Log the user out of the system
(j) Refresh: Refresh the record list
(k) Edit Profile: Opens the Edit Profile form
(l) Filter: Enter a value that the existing list will be filtered by; for example a word used in the                 
                Request field such as tree, or pot hole…
(m) Status: The current status of your Public Work Order
  • All – displays all status values
  • Cancel – filters all request and displays only the request where the status equals Cancel
  • Done – filters all request and displays only the request where the status equals Done
  • Hold – filters all request and displays only the request where the status equals Hold
  • In Progress – filters all request and displays only the request where the status equals In Progress
  • Not Done – filters all request and displays only the request where the status equals Not Done
 
 
*Tip: Bookmark the link for easy access to your Service Requests.
 
 
If you have any questions or are experiencing difficulties with the site please contact Alicia Smith at asmith@northernsunrise.net or 780-624-0013
 
Responses can be expected within 72 hours of placing your service request.